He's your Chief? This just makes me sad. No matter how irritated you may be, there is a right, and obviously, a wrong way to deal with people. While it seems clear that there is some history here, that is simply no excuse to sacrifice every last shred of professionalism you may possess. The verbal assault that this "Chief" chose to unleash on a civilian does such profound damage to the reputation of this department and the vocation so many choose as a means of giving back to their community.